Terms, Conditions, Cookies and Privacy Policy

Terms, Conditions, Cookies and Privacy Policy

Access to, and use of, TasteWant and TasteWant Services are subject to the following Terms and Conditions. Your acceptance of these Terms and Conditions also signifies your understanding of the TasteWant Privacy Policy. If you do not agree to these Terms and Conditions or to the Privacy Policy, please discontinue using TasteWant Services immediately, we also outline our Cookie Policy.

1. TasteWant Services
TasteWant Services includes the TasteWant website (www.TasteWant.com) and account and payment Services which provide the capability to purchase and manage ongoing subscriptions from the Vendors that we work with. You agree that TasteWant has no responsibility for the accuracy of the products and services offered by the Vendors that sell their products or services on TasteWant.

2. Your usage of TasteWant Services
As a consumer, by using TasteWant Services, you agree that you will only use them for your own personal and non-commercial use.

3. Your TasteWant Account
Certain TasteWant Services are only available when you register and set up a TasteWant Account using your name and a unique email address and password. By registering and setting up a TasteWant Account, you certify that you are not using anyone else’s name, email address or password. You agree to provide and maintain true, accurate, current and complete information in your Account at all times, you are responsible for maintaining the confidentiality of your Account, and you accept responsibility for the activities that occur under your Account, including the selection and purchase of subscription boxes and use of TasteWant Services. If you have any reason to believe that there has been any unauthorised access to your Account at any time, please change your password as soon as possible, you can also contact hello@TasteWant.com of you have any questions or concerns.

4. Your Contract
TasteWant acts as a sales agent and payment processor for the Vendors that are listed on our platform TasteWant. TasteWant does not create any of the products or service or arrange their delivery. The companies on the TasteWant platform are responsible for sourcing the products and services and their delivery to you. By submitting an order to purchase, you are making an offer to order or subscribe to the Vendor offering their products or services on the TasteWant platform. Your Contract will be with TasteWant, but no contractual obligations will arise until your offer to buy or subscribe is confirmed to you by TasteWant.

5. Product contents and services
As a sales agent and payment processor for the Vendors TasteWant works with, TasteWant has no control over the quality or accuracy of the products or services advertised on the TasteWant platform, this is the responsibility of the Vendor you purchase the products or services from. TasteWant will not be liable for any loss or damage caused by your use of them. You are solely responsible for understanding any specific terms and conditions of each Vendor using the TasteWant platform and any disagreements or legal disputes you will have to make directly to the Vendor themselves and TasteWant will not be liable in any of these disputes.

6. Prices and taxes
Prices quoted include taxes (where applicable) and are set by the Vendors we work with not by TasteWant. If you purchase a subscription from a specific country, you are confirming that you live and pay tax in that country.

7. Auto-renew subscriptions
When you purchase a subscription, your chosen subscription term will automatically renew unless you actively cancel the auto-renewal at least 24 hours before it is due to renew. If you paid the full rate when first purchasing a subscription, you will be charged at the same rate upon renewal. If you paid a discounted rate when first purchasing a subscription, you will be charged the full subscription rate upon renewal. In both cases, the renewal subscription term will be as per your initial purchase.

8. Payment options and security
TasteWant accepts payment by debit card, credit card, PayPal and Direct Debit. For debit and credit card payment processing, TasteWant. Any credit or debit card information you provide is encrypted using Secure Socket Layer (SSL) technology ensuring your credit or debit card details are safe and secure, and processing meets the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure that organisations that process card payments prevent fraud. PayPal payments are processed securely through PayPal according to the User Agreement you have with PayPal. For Direct Debit payment processing.

9. Use of your data by TasteWant
Any data TasteWant may collect about you while using the TasteWant Services shall be dealt with in accordance with the TasteWant Privacy Policy. By setting up a TasteWant Account you agree that your name and email address may be used by TasteWant to provide you with access to and use of TasteWant Services and to send you service communications by email related to your TasteWant Account, TasteWant Services and any specific products or services you purchase. Unless you indicate otherwise when either first setting up your TasteWant Account or by actively unsubscribing through clicking relevant links included in emails.

10. Use of your data by Product Owners
The Vendors you select to order from on TasteWant will handle your data according to their own Privacy Policy. The Vendors, or their designated data processors, will use the data you provide when submitting your order through TasteWant to deliver your order. If you have provided consent to receive marketing correspondence from the Vendors you have purchased through TasteWant, your data will be shared with them and/or the data processors authorised to operate on their behalf for the specific purposes to which you consented. Once TasteWant has passed your data to the Vendors, should you subsequently wish to opt out of their email communications, you will need to unsubscribe from their emails directly.

11. Refund policy
Refunds can not be issued for any active subscription or subscription period, but if you turn off any auto-renewing subscriptions at least 24 hours before they are due to renew, this will stop any further payments being taken. Where there has been a specific issue with damaged items or non-delivery, refund requests may be considered by TasteWant and an administration fee may be applied in cases where they are approved.


12. Discounts, voucher codes and other offers
From time to time TasteWant or the Vendors we work with may offer discounts, voucher codes and other offers. All such offers will be time limited, cannot be used in conjunction with any other promotion and can only be used at the time of purchase and not retrospectively. In some cases you may be required to enter a specific code or tick a specific box to be entitled to the discount or offer. There maybe additional terms and conditions that you will have to abide by, which will be published.


13. Restricted items (for example alcohol)
Certain products or services advertised on TasteWant will requiring proof of age, such as alcohol or other restricted items, and these can only be ordered if you are 18 or over. Before purchasing these through TasteWant, you must certify that you are 18 or over, and TasteWant reserves the right to check evidence of age before approval is given for the subscription box to be delivered to you by the Vendors we work with and TasteWant will take no responsibility or take no liability if you have submitted false information.

14. Information
Whilst every effort is taken to ensure that the information on TasteWant is accurate, product and service descriptions and prices provided by the Vendors we work with may differ and TasteWant will take no responsibility or liability for this, this is the responsibility of the Vendors that list their products or services on TasteWant, this includes the illustrative purposes of their products or services.

15. Intellectual property
All content included on TasteWant and provided as part of the TasteWant Services such as text, graphics, logos, button icons, images, as well as the compilation thereof, and all software and applications used, is the property of TasteWant. You agree to abide by all copyright notices, legends or other restrictions contained in any such content and will not make any changes thereto. Each Vendor we work with owns the intellectual property of any products or services advertised on the TasteWant platform.

16. Endorsements
Reference to, or inclusion of, any of the 3rd party products or service TasteWant promotes does not constitute endorsement or the quality of the products or services the Vendors offer or other products or services TasteWant promotes.

17. Modifications to TasteWant Services
TasteWant reserves the right to modify or discontinue, temporarily or permanently, the TasteWant Services (or any part thereof) with or without notice at any time. TasteWant shall not be liable to you or to any third party for any modification, suspension or discontinuance of the TasteWant Services.

20. Termination by TasteWant
TasteWant may, at its sole discretion and without liability, terminate your Contract or TasteWant Account or use of TasteWant Services for any reason, including, without limitation, if TasteWant believes that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. In this situation, any termination may be effected without prior notice, and TasteWant may immediately deactivate or delete your Account and all related information and/or restrict any further access to TasteWant Services and will not issue refunds for any remaining portions of any subscriptions which have not been serviced.

21. Notification of changes to Terms and Conditions
From time to time, these Terms and Conditions may be changed to keep them up to date with either new or current products or services or appropriate legislation. If TasteWant makes any material changes, you will be sent a service email notification describing such changes and in these circumstances if you do not wish to accept the changed Terms and Conditions, you may immediately cancel the auto-renewal of any TasteWant subscription or terminate your TasteWant Account. However any access or use of any TasteWant Services subsequent to such an update or email notification will signify your assent to be bound by such changes.

22. English law
English law shall govern your use of TasteWant and TasteWant Services.

23. International users and usage
TasteWant and TasteWant Services are controlled, operated and administered by within the United Kingdom. If you access any TasteWant Services from a location outside the United Kingdom, you are responsible for compliance with any appropriate local laws that may apply.

TasteWant, 125 Princess Avenue, West Worthing BN13 1AS

Terms and Conditions last updated: 24th March 2020

Privacy

TasteWant takes its responsibilities under data protection legislation very seriously and respects the privacy of our customers. This Policy aims to clearly tell you how we use your personal data, how we ensure it is kept secure and your choices.

TasteWant is the controller of your personal data provided, Our Privacy Policy informs you of how we collect and use your personal data, and to provide you with details about your choices on what we do with your data.

In certain circumstances we will need to share your data with the Vendors we work with that you have purchased from to fulfill your orders, in this case the Vendor will be a data controller. In these circumstances, the Vendor will handle your data according to their own Privacy Policy and may use your data for the purposes of sending occasional email or other methods of communications relating to similar products and services if you have agreed to receive these. Should you subsequently wish to opt out of their email communications, you will need to unsubscribe from their emails directly. Further details will be included in the individual Vendor’s Terms & Conditions and at point of purchase.

We are committed to respecting and protecting the personal data gathered via our websites and applications whilst using TasteWant, using it only in accordance with this Privacy Policy and our Cookie Policy. We collect your personal data because it helps us to understand your needs, improves our Services and guides the way in which we interact and communicate with you about our products and services now and in the future.

Please note that our Services may contain links to products and websites that are owned and operated by third parties, some of the url links used on TasteWant may include affiliate links, where once clicked this will add a Cookie to the device you are using and we will receive an affiliate commission from the 3rd party website if you decide to make a purchase after clicking the affiliate link on TasteWant. These products will have their own privacy policies which you should review if you choose to visit these products or websites. We are not responsible for the privacy practices of third parties.

Types of information we may collect about you

We collect both personal and anonymous data when you send us information or use TasteWant. Personal data is that which can personally identify you, such as name and email address. Anonymous data is that which cannot identify you and which is typically used in anonymously better understand our customers, in order to enhance the service and experience we offer you.

How we collect your personal data

We collect data when you interact with our website or emails, this could be and is not limited to the way in which you browse our website, information you submit through forms, your purchase history, affiliate or other links you click, our emails in which you open or click a link within the email.

Specific details of the information we may collect:

Information you provide: in completing forms on our websites and applications, such as registering for an account, or carrying out a transaction, we will receive various pieces of personal data such as your name and other information such as your postal address, e-mail address, telephone number, your debit/credit card number and expiry date or bank account details etc to process your request. Only relevant information will be used by us, or those data processors (such as our payment processor, which is Stripe) and the Vendor(s) that require this information to fulfill the service requested and potentially communicate with you on any concerns arising to the provision of the service in general.

Information about your use of our websites and applications: we may collect your IP address and use cookies and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to enhance your experience and improve our products and Services.

Information about your device or system: When using TasteWant we may collect information about the device you are using, such as the operating system, your browser type, the URL of the previous website you visited, your Internet Service Provider and unique device identifiers which allow us to recognise you next time you visit to provide you with a personal experience. We use analytic and reporting technologies to record and collect data from you. This information, such as your browser type, the URL of the previous website you visited, your Internet Service Provider, operating system, cannot be easily used to personally identify you. We may use partners to help manage, monitor and optimise our Services to help us measure the effectiveness of our marketing, advertising, communications and how visitors use the Services.

How we use your personal data and lawful bases for processing

We use your personal data for the following purposes:

To provide a service to you, for example to:

  • To respond to your queries about our products and services.
  • To fulfill your requests for our products and services.
  • To send you service communications
  • To keep records up to date and to ensure the provision of purchases you have made

We rely on the lawful basis of performance of a contract for the above purposes.

We rely on our legitimate business interests for the following purposes:

  • To send you email marketing communications. We will always inform, when you provide your details to us, of our intention to send you such messages. You will have a clear opportunity to opt-out at this point and in every subsequent communication, using an unsubscribe link or you can email us at hello@TasteWant.com to let us know you would not like to receive communications from us in the future
  • To determine the effectiveness of promotional campaigns and advertising
  • To personalise or improve the way that our product or advertising is presented to you on our Services and that of third parties based on the information you have made available to us
  • To keep records up to date and to ensure the provision of purchases you have made
  • To learn from and improve how customers interact with our Services to improve their experience over time
  • We may use your IP address to identify your location, for example to display prices in your local currency, to understand the number of visits from certain countries, and to block disruptive or abusive use of our Services.
  • To enhance the security of our network and information systems
  • For reporting and audit purposes

We have balanced our legitimate interests with those of our customers. If you would like further information or to object to us using your data please contact us on hello@TasteWant.com

In specific circumstances we rely on the lawful basis of consent (i.e. where you actively agree to a specific use of your personal data) and legal obligation (i.e. where we are legally obliged to hold your personal data or disclose it by law).

How do we keep your data safe and secure?

The security of your personal data is important to us here at TasteWant. When you enter sensitive information such as a debit/credit card number on our registration or order forms, we encrypt that information, using payment gateways such as Stripe. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. When you give your personal data to TasteWant we will process that data in accordance with our responsibilities.

Any outside suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

All credit and debit card information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your credit or debit card details are safe and secure. The Services also meet the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud.

Data retention

We will keep personal data only for as long as we need it to maintain our relationship with our contacts, provide them with the products, services or information they have requested, to inform our research into the preferences of our customers /clients, to comply with the law, and to ensure we do not communicate with individuals that have asked us not to. When we no longer need the information, we will dispose of it securely.

Sharing information with others

Primarily we use your information at TasteWant in order to provide you with the service(s) or product(s) you have selected and purchased.

We will only disclose your information to specific third parties in the following circumstances:

  • To facilitate the service of a physical product, for example providing appropriate details to the Vendor in order for them to process and deliver your product(s)
  • We may transfer your personal data to a Vendor based outside the European Economic Area (EEA). Where we do so we take the necessary steps to ensure your personal data is treated securely and has appropriate contractual arrangements in place.
  • If you have provided consent to receive marketing correspondence from the Vendor(s) of a product or service you have purchased through TasteWant, your data will be shared with them and/or the data processor authorised to operate on their behalf for the specific purposes to which you consented. In each of the above cases, the Vendor(s) will have their own privacy policy which will cover their use of your personal data
  • Where we need to do so in order to provide a service you have requested. For example online transactions with us are secured using the SSL encryption method and hosted with our third party payment Stripe. This is to provide immense security and protection to our customers
  • We may use certain third party services to verify your identity in certain circumstances, such as that your postcode is valid for delivery, age for age restricted products (such as alcohol) and company checks
  • It may be necessary to share information with certain third parties, such as the ABC or BPA, for audit and accreditation purposes, to confirm that sales have taken place
  • To improve the service and advertising that you receive (on our Services and third party websites and apps). These activities may involve the use of Cookies or similar technologies
  • If disclosure is required or permitted by law. We will always ensure that those requesting the information have the legal right to do so

If another company should purchase TasteWant or any of our assets, including our database, that company will have the right of possession of the personal data collected by us and will assume the rights and obligations formerly attributable to us.

Your rights and further information

Under the data protection law you have a number of rights. To request any of these rights outlined below please contact hello@TasteWant.com or write to us at TasteWant, 125 Princess Avenue, West Worthing, BN13 1AS.
You have the right to be provided with the data that we hold for you. This is known as a ‘Subject Access Request’.

Rectification: If the data we hold aboutyou is incorrect or needs amending, please let us know and we will update our records. Where available, you may view and amend these yourself in your dashboard on the TasteWant website.

Delete Data/Right to erasure and Account Closure – you can ask us to erase or delete all of your personal data and record with us. If at any time you would like to close and delete an account please contact us on hello@TasteWant.com and we will do so. Your personal data will be removed from our active user database and will be deleted assuming that you are current with all payment obligations, that TasteWant does not believe it reasonably necessary to keep such information for any pending legal action, and that we are under no other legal obligation to retain such information. Please be aware that any unfulfilled subscriptions may be cancelled without refund, you will have to re-register in order to use the respective Service again, and any existing purchases will be forfeited. It is your responsibility to request a refund from the appropriate Vendor(s) please contact us if you require further information on how to do this.

We use a number of 3rd party software’s in which we store our customers and subscribers details, these include SendGrid, MailChimp and our Website is hosted with GoDaddy (the servers are currently hosted in the USA, please email use if you would like further information hello@TasteWant.com,  more information about their GDPR compliance policies can be found at:

MailChimp: https://kb.mailchimp.com/accounts/management/about-mailchimp-the-eu-swiss-privacy-shield-and-the-gdpr

Twilio Sendgrid: https://sendgrid.com/resource/general-data-protection-regulation-2/

GoDaddy: https://uk.godaddy.com/legal-agreements.aspx

The data protection officer at TasteWant is Luke Knight the CEO and Founder of TasteWant, he can be directly contacted on hello@TasteWant.com for any questions

We use a secure SSL Certificate for TasteWant to process any payments, we use the payment process Stripe. Here is Stripe’s GDPR policy: https://stripe.com/gb/guides/general-data-protection-regulation

Our SSL Certificate details are can be requested, please email us on hello@TasteWant.com if you would like these.

Please contact us on hello@TasteWant.com if you would like a full list of our Vendors and third parties who have access to your data.

TasteWant will ensure that we inform our you of any data breaches as soon as possible if this occurs.

Anytime we update our terms and conditions, cookie or privacy policy we will ensure you are made fully aware, however it also the duty of you to check any updates of our terms and conditions and TasteWant will take no responsibility if you do not do this.

Cookies Policy

In the spirit of transparency, this policy provides detailed information about how and when we use cookies.

TasteWant connects websites using cookies. We use these cookies and other technologies to ensure everyone who uses our website has the best possible experience. Cookies also help us keep you and our visitors accounts safe. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.

A cookie is a small file placed onto your device that enables TasteWant to supply features and functionality for our website. These cookies also help us serve relevant ads to you on-site and around the web. We may also use affiliate 3rd party cookies to track if you have clicked on an affiliate link, in which we may earn a commission if you make a purchase or signup to a service on one of these 3rd party websites.

We use two types of cookies: persistent cookies and session cookies. A persistent cookie helps us recognise you as an existing user, so it’s easier to return to our sites or interact with our services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by our sites when you return to one of our sites or a partner site that uses our services. Session cookies only last for as long as the session/

Cookies can be used to recognise you when you visit our sites, remember your preferences, and give you a personalised experience that’s in line with your browser or app settings. Cookies also make your interactions with TasteWant faster and more secure. Additionally, cookies allow us to bring you advertising both on and off the the TasteWant website.

Categories of Use:

Authentication: If you’re signed in to TasteWant, cookies help us show you the right information and personalize your experience.

Security: We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our User Agreement.

Preferences, features and services: Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our sites more easily.

Advertising: We may use cookies to show you relevant advertising both on and off our sites. We may also use a cookie to learn whether someone who saw an ad later visited and took an action on TasteWant. Similarly, our partners may use a cookie to determine whether we’ve shown an ad and how it performed, or provide us with information about how you interact with ads.

Performance, Analytics and Research: Cookies help us learn how well our sites perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access our products from other websites, applications, or devices such as your work computer or your mobile device.

Cookies and other ad technology such as beacons, pixels, and tags help us serve relevant ads to you more effectively. They also help us provide aggregated auditing, research, and reporting for advertisers, understand and improve our service, and know when content has been shown to you. Note: Because your web browser may request advertisements and beacons directly from third party ad network servers, these networks can view, edit, or set third TasteWant may also set third party cookies. We also use aggregate data from third parties and data from your profile and TasteWant activity. If you are logged out of your account on a browser, TasteWant may still continue to log your interaction with our services on that browser for up to 30 days in order to generate usage analytics for our services, which analytics we may share in aggregate form with our advertising customers. Unless you clear these cookies from your browser, we may use this information to:

  • provide more relevant, interest-based advertising
  • provide aggregate reports of ads activity to advertisers and websites hosting the ads
  • help website and product owners understand how visitors engage with their sites or apps
  • detect and defend against fraud and other risks to protect users and partners
  • improve our products

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalised to you. It may also stop you from saving customised settings like login information.

If you do not want to receive cookies, you can change your browser settings on your computer or other device you’re using to access our services. If you use TasteWant without changing your browser settings, we’ll assume that you’re happy to receive all cookies on the website. Most browsers also provide functionality that lets you review and erase cookies, including TasteWant cookies.